Frequently Asked Questions
Answers to all your questions about fb77
From opening an account to depositing via bKash, claiming bonuses, and responsible gaming — find detailed answers to everything about fb77 right here.
After joining fb77, new players often have many questions — how do I open an account, how do I deposit money via bKash or Nagad, what bonuses will I get, or are the games safe? On this page we have provided detailed answers to more than 20 questions so you can start playing with confidence. If you do not find what you are looking for, our 24/7 live chat support is always ready.
Group 01
Account and Registration
Account-related questions
To open an account at fb77, go to the fb77 Login page and fill in the registration form. Sign up with your active mobile number, a strong password, and accurate details. Each person may create only one account. Once registration is complete, you can enjoy casino, slots, and cricket betting.
Yes, you must be at least 21 years old to play at fb77. We strictly prohibit gaming by minors. Proof of age documents may be requested during account verification. All fb77 services are available to players aged 21 and above only.
Use the "Forgot Password?" option on the fb77 login page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. If you have trouble, contact our 24/7 live chat support and they will assist you promptly.
No, only one fb77 account is allowed per device or per identity. Attempting to open multiple accounts may result in all accounts being suspended and any deposited funds being forfeited. fb77 enforces this policy strictly to maintain a fair gaming environment.
Completing fb77 account verification is mandatory before making a withdrawal. Submit a clear photo of your national ID card or passport. Verification is completed quickly and ensures the security of your account. Once verified, the withdrawal process becomes smoother.
Group 02
Deposits and Withdrawals
Payment-related questions
A deposit from bKash to your fb77 account is generally instant — in most cases the balance is credited within a few minutes. Make sure to use the correct reference number when depositing. There may be a slight delay during busy late-night hours, but if it has not arrived within 30 minutes, contact support rather than worrying.
The minimum deposit amount at fb77 is ৳500, for every payment method (bKash, Nagad, and Rocket). Transactions below this amount will not be processed. So make sure each deposit is at least ৳500.
The standard processing time for withdrawals from fb77 is 10 to 45 minutes. If your account verification is complete, your money will reach bKash, Nagad, or Rocket within that time. If verification has not been done, the first withdrawal may take a little longer.
The minimum withdrawal amount at fb77 is ৳1,000. Requests below this amount cannot be made. fb77 does not charge any withdrawal fee itself; however, the mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction charges.
Yes, fb77 fully supports Nagad — for both deposits and withdrawals. Make a direct payment through the Nagad app or USSD code. A minimum of ৳500 applies for deposits and ৳1,000 for withdrawals. Follow the payment instructions provided by fb77 when making a transaction.
Common reasons for withdrawal rejection include: incomplete account verification, unfulfilled bonus wagering requirements, an incorrect payment number, or suspicious activity being detected. Contact fb77 live chat support to resolve the issue and they will provide full details.
Group 03
Games and How to Play
Game-related questions
For BPL betting at fb77, first deposit funds into your account, then go to the cricket section and select a match. You can place bets on various markets including match winner, top batsman, top bowler, and total runs. Read the odds and terms carefully before placing each bet.
Yes, all slot games at fb77 are fully playable on mobile. No separate app download is needed — play directly from your mobile browser. PG Soft's Fortune Tiger, Pragmatic Play's Gates of Olympus, and various JILI games all run smoothly on both Android and iOS.
RTP (Return to Player) is the percentage of total bets a game returns to players over the long term. fb77 only uses games from reputable providers (Pragmatic Play, PG Soft, JILI, Spribe) that are audited by third parties and use certified Random Number Generators — so results are completely unbiased.
fb77's Casino section features live table games from Evolution Gaming and Ezugi. Some tables may have Bengali-speaking dealers; all table interfaces are easy to understand, and games familiar to Bangladeshi players — such as Andar Bahar, Teen Patti, and roulette — are readily available.
Spribe's Aviator is a crash-style game. A plane takes off and a multiplier keeps increasing. You need to cash out before the plane crashes. When it crashes is completely random and governed by a Provably Fair system. Many players prefer the strategy of regularly cashing out at smaller multipliers.
Yes, fb77's cricket betting section lets you bet on international tournaments including the T20 World Cup and IPL. Both pre-match and live in-play betting are available. fb77's cricket page is updated regularly during events.
Group 04
Bonuses and Promotions
Bonus-related questions
New members at fb77 receive a 200% welcome bonus on their first deposit, up to ৳10,000. For example, if you deposit ৳2,000 you can start playing with ৳6,000 in total. To receive the bonus, use the applicable promo code at the time of your first deposit, or ask support about automatic credit.
The wagering requirement is the multiplier indicating how many times you need to place bets before you can withdraw bonus funds. The wagering requirement for fb77's welcome bonus is 10x. That means if you receive a ৳3,000 bonus, you need to place a total of ৳30,000 in bets before withdrawing.
fb77 has 5 VIP tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback is available at each tier — 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and 0.8% at Diamond. You can reach higher tiers through regular play and enjoy exclusive benefits.
Generally, fb77 bonuses can be used on slot games and casino games. Depending on the specific promotion, there may be restrictions on certain games or betting markets. Read the terms of each bonus carefully, or ask via live chat which games the bonus applies to.
fb77 runs referral promotions from time to time. Both you and the friend you refer can receive a bonus. Visit fb77's promotions page or speak with live chat support for details on any currently active referral offer.
Group 05
Security and Responsible Gaming
Security-related questions
fb77 uses SSL encryption technology to keep all your personal information and financial transactions secure. Our servers and payment gateway follow high-standard security protocols. Your information is not shared with third parties — see our privacy policy for full details.
fb77 takes responsible gaming very seriously. If you feel that gaming is having a negative impact on your life, contact us via live chat or at [email protected]. You will be offered the option to set a temporary break or self-exclusion on your account. See our responsible gaming page for more details.
Self-exclusion is the option to close your account for a set period or permanently, at your own decision. Submit this request through fb77 live chat. While exclusion is active, you will not be able to log in and no promotional messages will be sent to you.
fb77's support team is ready to help in Bengali via live chat 24 hours a day, 7 days a week. You can also reach us by email at [email protected]. Instant assistance is available through the live chat widget on the site.
If you suspect this, report it immediately via fb77 live chat and change your password. fb77's security team will quickly lock the account and investigate. Use Two-Factor Authentication if available — it is the most effective way to protect your account.
Still have questions? Contact support
Our Bengali-speaking support team is ready to serve you 24/7. Get an answer in just a few seconds on live chat.
Email: [email protected] | 21+ only